Job description

Roles & Responsibilities

As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.

• Prepare and finalize contracts/ legal documents for signature.

• You will use deductive reasoning to make sound business decisions.

• You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

• You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency.

• You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

• You will provide optimum assistance to sales.

• You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.

• You should ensure seamless and friction-less deals with focus on deal velocity.

• You will learn and process all products offered in the logo.

• Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system

• Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package

• Validate customer-signed documents and submit for booking

• Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

• Respond and action in a timely professional manner any escalations received

Minimum Qualifications

• Graduate of a 4-year course or equivalent experience.

• Proficiency in financial systems such as SAP, Oracle or other enterprise ERP and quote to cash systems. Strong familiarity with Salesforce CRM and CPQ and Oracle is a big advantage

• Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times

• 3 years’ experience in Deal desk or Contract Management or Sales support

• Experience working and managing communications, with multiple cross-functional teams/stakeholders.

• Has experience in participating with process improvement projects (contributor/participant)

Key Skills

• Team oriented/team player

• Situational/contextual awareness with the ability to assess the impacts of one’s work.

• Excellent critical and analytical thinking

• High attention to detail, and high level of professionalism

• Proactive, self-motivated, self-starter, minimal supervision

• Excellent analytical skills and strong decision-making skills committed to resolution and compliance

• Strong organizational, time and workflow management skills

Job Type: Full-time

Pay: $65,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.