Job description

Job Title: Hours of Service Specialist
Department: Hours of Service
Reports to: Operations Managers
FLSA Status: Non-Exempt
Position Summary: The Hours of Service Specialist enters client-provided data into the MPCS database systems and programs. The position uses Foxit and InfranView software to analyze driver-log documents for consistency and then prepares the documents for company audits.

Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the U.S. and Canada since 1986 and more than 800 team members across 30 locations. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, we have more than 40,000 customers and complete more than 6 million orders each year.

DISA is proud to be a 2022 “Top Workplaces” award winner. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Responsibilities/Job Duties:
Average % of time split among daily duties Responsibility
75%
Download files from the FileZilla file-sharing program. Convert downloaded files to PDF logs using Adobe Acrobat and InfranView software. Audit PDF logs to verify accuracy, auditing for errors, inaccuracies and falsifications.

10%
Represent the company with a positive attitude and demeanor. Stay current on all DISA/MPCS policies, procedures and practices. Follow Federal and State regulations. Assist in client correspondence, emails, chats and phone calls.

10% Return inaccurate PDF logs to clients for correction and to ensure compliance, when necessary. QA of audited logs
5%
Overseeing inventory and shipments of logs. Back up completed logs (i.e., images and information) to the MPCS backup database (aka data-dump).

Qualifications required:

• Intermediate skill level in Microsoft Office Suite
• Attention to detail and accuracy
• Solid working knowledge of Adobe Acrobat Writer, Microsoft Office and Filemaker
• Ability to use the internet as a research tool, when required.
• Excellent customer service skills
• Excellent verbal & written communication skills
• Detail oriented
• Excellent punctuality

Qualifications desired:
None

Education Required:
None
Travel: None

Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee must occasionally lift to twenty -five (25) pounds. Specific vision abilities required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: The noise level in the work environment is moderate

Work Schedule - Monday - Friday 9:30 am - 6:00 pm PST

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