Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team * Key information into computer to address customer and partner requests for service including inventory reconciliation, user application requests for online portal tools, inspections, RMA’s, warehouse non-conformities, etc. * Handle customer complaints; adhere to client protocol and SOP’s. Audit, research, report, and resolve customer service issues * Suggest changes in staffing based on day of week, industry trends, other anticipated events. * Monitor productivity of agents, generates reports and maintain employee evaluations. * Perform quality audits to rate service deliverables. Provide performance feedback and coaching to employees * Study and standardize procedures to improve department efficiency * Ensure a safe working environment through consistent practice of safety programs and procedures * Select and place staff, ensure staff receives training for job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and achievement of organizational objectivesEssential Functions: * Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): * This is a supervisory position. * Exceptional interpersonal and analytical skills required. * Bachelor’s degree or equivalent strongly preferred. * Generally prefer 4-6 years of related supervisory experience.