Job description
JOB SUMMARY
The Cyber Operations Analyst II will support US Marine Corps (USMC) enterprise-level data center operations.
This position will be a NIGHT SHIFT (1800-0300 with a one-hour unpaid lunch), required 100% on site. Team Lead will be in Kansas City and will be working remotely as part of a Shift with 5 other positions in Kansas City. Will require rotational 24x7 on-call for weekends with other Quantico-based analyst to support disaster recovery requirements. Will transition to a different shift schedule as Quantico team expands. After initial onboarding will require 2-week paid travel to Kansas City for training/orientation.
RESPONSIBILITIES
- Responsible for managing, monitoring, responding to incidents, and supporting the hybrid cloud datacenter infrastructure and hosted application administrators for the USMC enterprise application hosting environment.
- Ensuring operations and security of critical infrastructure supporting worldwide USMC operations.
- Enable management, monitoring, incident response and management for USMC application hosting environment for world-wide customers.
- Execution of hybrid cloud data center TAC processes, functions, activities and tasks.
- Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions.
- Serves as the initial triage and resolution point for all shift-based activities and performs: resolution, escalation or recall actions and activities as directed by SOP or Service Desk Shift Lead.
- Assists in preparing for and executing shift transition with oncoming and off going Shift Lead, ensuring an comprehensive and orderly transfer of knowledge, schedule, equipment, tasks and activities across shift roles.
- Executes Service Desk Battle Rhythm activities and assigned activities: Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, Customer/Stakeholder Notification, etc.).
- Supports Enterprise Information System-EIS Tier I requirements including EIS account management, troubleshooting, and script/report requirements.
KNOWLEDGE/SKILLS/ABILITIES
- Ability to clearly communicate and work with large, diverse, geographically dispersed teams.
- Knowledge and experience with Microsoft Windows Server, Microsoft SharePoint, RHEL, LAN/WAN networking, Proxy/Reverse Proxy, VMWare virtualization environments, VMWare Operations Management Suite, Log Management tools, NetBackup, Microsoft SQL, Oracle, VSphere, Active Directory/Directory Services, HP Server Automation (or similar Enterprise Platform patching tool), and ACAS
- Ability to effectively provide guidance, direction, and supervision; scheduling and tracking; program issue resolution; training; and policy, process and procedure development to multiple dispersed teams.
- Ability to identify problems, communicate them to executive leadership, and propose solutions.
- Ability to manage time and resources.
- Ability to work with little to no supervision.
- Ability to communicate with the customer and provide customer support (may be internal or external – military, government civilians, contractors, or vendors)
- Proficient with the Microsoft Office Suite and web-based applications.
QUALIFICATIONS:
Minimum Qualifications include:
- Bachelor of Science Degree with 2-4 Years’ experience, OR Master’s Degree with 0-2 years’ experience OR High School Diploma with 6-8 years’ experience.
- Must be a US Citizen
- Requires Secret Level Clearance
- Must have IAT II Certification
- ITIL Foundations certification or training (within 30 days of start)
- Must be mid-level and have experience in Enterprise/Data Center Service Desk Operations, BMC Remedy Service Management Suite (or similar Enterprise-level ITSM tool)
- Requires specific expertise in ITSM, Incident Management, Event Management, Knowledge Management, Problem Management, Customer Service and Data Center technologies.
Preferred Qualifications include:
- Cloud (AWS/Azure) certification or technology-specific certification.
Corvus Consulting, LLC. provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Corvus Consulting, LLC, will not discriminate against employees and job applicants who inquire about, discuss or disclose compensation information.
Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform essential functions, as long as that would not hinder or prevent performance of duties or be of a safety concern.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to reach with hands and arms. The employee is frequently required to sit, stand and walk. The employee may be required to move ten pounds and could occasionally lift or move up to twenty-five pounds.
Disclaimer: The listed duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of primary duties and responsibilities.
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