CUSTOMER SUPPORT REP - Evansville, IN
Job description
ADM Ag Services & Oilseeds
This is a full time, nonexempt position
This colleague will be responsible for providing exceptional customer service and support for customers within the ADM Ohio River Valley region.
As a member of the Customer Support Team, this individual will represent ADM well by being customer-focused, committed to accuracy and reliability in a fast paced environment.
Responsibilities
- Partner with the Origination Team to create and maintain excellent relationships with customers
- Obtain strong working knowledge of ADM products and systems
- Review various reports daily to balance, ensure accurate application, etc.
- Process customer requests and respond to inquiries
- Research and obtain resolution of any customer issues
- Process settlements and monitor accounts receivable
- Cross training on all CSR responsibilities
- Other reasonable tasks as assigned by manager
- A service-oriented focus on both internal and external customers
- Ability to multitask, adapt and preform consistently in a fast paced environment
- Strong written and verbal communication skills
- Ability to collaborate in and work as a team
- A positive customer centric disposition
- Proficiency in Microsoft Excel, Word and Outlook
- The ability to learn web-based and other computer applications as needed
- Experience using internal systems is preferred
- Bachelor’s degree or previous Customer Support experience is preferred
- Decision-making abilities
- Attention to detail
ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of a pre-employment drug screen and a background check.
About ADM:
EEO
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