Job description

The Customer Service Representative at Sivantos, Inc. is responsible for providing the ultimate customer experience to our client base with the ability to engage in sales dialogue/activities on the heavy traffic of daily inbound call volumes.

Our ideal Customer Service candidate will have prior customer service experience in a high-volume call center environment or other high-volume, customer-facing role. You should feel comfortable engaging in sales dialogue/activities and working in a performance metrics-driven environment.

POSITION REQUIREMENTS

• Customer service experience in high-volume service delivery environment.

• HS diploma or equivalent required. BS/BA degree helpful.

• Excellent telephone and interpersonal skills are a must.

• Ability to operate in a fast-paced and dynamic business environment, focusing on decision making and first call resolution.

• Able to take 85-120 inbound calls per day

• The ideal candidate will be process-driven and customer-focused, with a “can-do” attitude that is demonstrated every day.

• Ability to build relationships with customers to drive loyalty and confidence in Sivantos products

• Motivated by individual and team achievement

Pay rate: $20/hour plus bonus opportunity up to $5,000 annual

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All positions are currently remote until 2023

Work Location: One location

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