Job description
Company OverviewMotorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview The Motorola Solutions Software Enterprise Customer Success team enables the ongoing growth and adoption of solutions across our software enterprise portfolio and empowers the broader Motorola Solutions team to have a comprehensive view of customer sentiment and satisfaction. We work with new and existing Public Safety clients to ensure their success and delight with the Motorola Solutions Software Enterprise platform and services.
Job Description
In this fulltime role, you will serve as a Customer Success Advocate who works nationwide with new and existing Public Safety clients to maximize usage, value and product satisfaction. Customer Success Advocates are responsible for effectively transitioning new businesses from the deployment and activation phase to ongoing use, value creation and product satisfaction. Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations.
Responsibilities
This team will be trailblazing new processes with key internal work partners in sales, product management, support, deployment, and professional services. In addition, they will ensure the smooth transfer of agency knowledge from implementation teams to production teams at Motorola solutions.
They will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decisionmaking process for your agency contacts.
They will build relationships with the technical and command leadership agency representatives to document agency goals, product usecases and objectives.This sets the foundation for the customer to become a strong reference in the future.
This role requires a persistent selfstarter who enjoys problemsolving and excels at pulling together crossfunctional teams to understand, classify, prioritize and resolve internal and external challenges.
Qualifications
543; years of experience in one of the following customer advocacy, sales, engineering, public safety, military or project management
Customer success advocate experience preferred
Systems and Process Oriented Enjoy figuring out the best and most efficient way to accomplish a goal and you relish sharing that knowledge with others
Relationship Builder Demonstrated ability to influence and maintain working relationships in large, crossfunctional organizations and law enforcement agencies
Team player Ability to coordinate and collaborate effectively with crossfunctional internal resources
Strong Customer Focus Demonstrate understanding of the customer needs, proactively responding and following through on customer commitments
Technical Aptitude Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers
Flexibility willing and able to adapt to any situation
Communication Ability to communicate clearly and effectively with clients, coworkers and managers
Time management Demonstrated ability to prioritize and manage time for customer workload and worklife balance
Project managementSkilled in developing timelines, scope, and managing initiatives from conception through completion
Responsibility Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role
Adaptability ability to adjust to new situations and continue working at a high level
Motivation Ability to keep yourself motivated, along with those around you
Avid learner Commitment to increasing knowledge, learning from mistakes, and developing personally and professionally
This position is subject to working in high security areas governed by the US Department of Justice39;s 34;Criminal Justice Information Services CJIS Security Policy34; and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
LIMM1
Basic Requirements
543; years of experience in one of the following customer advocacy, sales, engineering, public safety, military or project management
Must be able to obtain background clearance as required by government customer
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements Under 25
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes
Our U.S.Benefitsinclude
Incentive Bonus Plans
Medical, Dental, VisionbenefitseffectiveDay 1
401K with Company Match and Day 1 vesting
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.
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