Job description
Quality, efficiency, and safety all play a big role in our work at Danone. Manufacturing the best products and supplying them to meet demand is a key driver for the Supply Chain team. We have an opening for a Customer Solutions Specialist based in Broomfield, CO! The Customer Solutions Specialist is accountable for managing the order to delivery process for large customer accounts.
About you- You will proactively lead the resolution of all issues related to customer orders.
- You will collaborate with the Customer and Field Sales to meet service objectives and deliver growth.
- You will be responsible for driving productivity initiatives and delivering cost and service improvements in partnership with Supply Chain and Field Sales.
- You will analyze opportunities, develop recommendations, and implement process improvements that deliver results
The base compensation range for this position is $60,000 - 77,000 commensurate with experience. Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.
About us- You have SAP experience (preferred)
- You have a bachelor's degree (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)
- You have at least 3 years of progressive Customer Service, Logistics or Supply Chain experience
- You must be able to work well in a self-managed team environment.
- You can demonstrate experience in Order Fulfillment & Management, Transportation, Pricing Structure, and the Credit and Returns process.
- You can demonstrate experience or relevant knowledge in the following areas: SAP, MicroStrategy, Forecasting, Planning, Inventory Management preferred.
- You have a logical, creative, and comprehensive approach to problem solving
- You have the capacity to comfortably interact with all levels of the business and customers to deliver results in a fast-paced environment.
- You have judgment to resolve issues with the appropriate sense of urgency including after standard business hours support.
- You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.
- You can collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.
- You have excellent communication skills both written and verbal.
- You have intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions, and pivot tables.
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