Customer Solutions Specialist

Full Time
Broomfield, CO 80021
Posted
Job description

Job Title: Customer Solutions Specialist

Location: - Broomfield, CO - 12002 Airport Way

Duration: 6-12 Months

Contractor must be Colorado – Denver Metro area based or within reasonable driving distance to the Broomfield office.

6-month contract; start date will be January

Job Description

· The Customer Solutions Specialist is accountable for managing the order to delivery process for large customer accounts.

· You will be the face of Danone North America to our customers.

· You will proactively lead the resolution of all issues related to customer orders.

· You will collaborate with the Customer and Field Sales to meet service objectives and deliver growth.

· You will be responsible for driving productivity initiatives and delivering cost and service improvements in partnership with Supply Chain and Field Sales.

· You have SAP experience (preferred)

· You have a Bachelor’s Degree (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)

· You have at least 3 years of progressive Customer Service, Logistics or Supply Chain experience

· You must be able to work well in a self-managed team environment.

· You can demonstrate experience in Order Fulfilment & Management, Transportation, Pricing Structure and the Credit and Returns process.

· You can demonstrate experience or relevant knowledge in the following areas: SAP, Micro Strategy, Forecasting, Planning, Inventory Management preferred.

· You have a logical, creative and comprehensive approach to problem solving

· You have the capacity to comfortably interact with all levels of the business and customers to deliver results in a fast-paced environment.

· You have judgment to resolve issues with the appropriate sense of urgency including after standard business hours support.

· You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities.

· Displays attention to detail for both accuracy and content.

· You can collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.

· You have excellent communication skills both written and verbal.

· You have intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions and pivot tables.

Job Types: Full-time, Contract

Salary: $30.00 - $31.00 per hour

Experience level:

  • 4 years

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Office

Ability to commute/relocate:

  • Broomfield, CO 80021: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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