Are you ready to work for a more active world?

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

Working in a customer service environment, receive and process product orders that come in via the phone, email, fax and other communications systems. Enters orders for customers, distributors and sales force using an on-line order entry system (SAP). Continually verifies the accuracy of all data entered in the system. Provides product technical support to customers, distributors and sales team. Communicates regularly with customers, distributors and sales force to trouble shoot issues (product, shipping, pricing, invoicing, etc.) and provides resolution in order to restore confidence in our products and services. Documents and maintains complete, timely and accurate records from all patient and customer interactions. Coordinates/initiates product complaints by collecting and documenting data from customers, distributors and sales force to determine if the issue is a compliant or a service request. Escalates complaints to proper personnel for resolution. Issues RMAs for product returns. Prepares packaging materials, FAA documents for dangerous goods, and any other materials for returning product. Documents complaints in the company’s automated complaint tracking system in the required time frame. Escalate adverse reactions to appropriate personnel. Partner closely with the Inventory Management Team to ensure that there is excellent communication about the product requests. Work as a Team to stay in-line with what amount of inventory should be offered to a customer based upon their order, their usage history and their current inventory Prepares reports and analysis for daily orders, product samples, and other reports Maintains accurate files for your actions in Customer Service Follows departmental procedures for system availability. Other duties will be assigned such as handling FedEx non-deliverables, unknown returns, Serial Number swaps, Call Statistics, Servicing issues, and other daily responsibilities and projects.

Bioventus requires proof that new hires be fully vaccinated against COVID-19, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents you from being vaccinated where allowable under the law. Documentation is required to be uploaded within the first week of employment.

Are you the top talent we are looking for?

Apply now! Hit the “Apply” button to send us your resume and cover letter.

Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.