Working with KinderCare Learning Companies means using your outstanding talents to help set the foundation for lifelong learners, where you can collaborate with colleagues, grow and learn, and positively impact the families we serve.

With over 50 years of experience, 30,000+ employees, and more than 2,000 early learning center programs, we are the most accredited leaders in early childhood education. Together, we create environments where kids grow and thrive. As one of only four companies to receive the Gallup Exceptional Workplace Award six times, we’re confident that you can grow and thrive here, too. We can’t wait to meet you.

Being a part of the Family Operations team means being an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating an innovative customer experience and building strong relationships with families and business partners across all KinderCare Learning Companies' brands.

Our Family Operations Team provides support via the phone, live chat, social media, and email. Whether it's problem resolution, billing support, or supporting clients by helping their employees find Backup Care when an emergency may arise with their current care provider, the Family Operations team owns the family experience throughout the customer's journey with KinderCare and Champions.

Primary Focus: Family Enrollment Support

The Family Enrollment Support Specialists are the first point of contact for KinderCare prospective families. Specialists are responsible for identifying family’s childcare needs and supporting them in locating them the perfect center that will best fit their needs through phone calls, chat, and email. The Family Enrollment Specialist will contact our centers directly for the family and attempt to schedule a tour for each prospective family.

Key responsibilities include:

• Provide best in class customer service to our families by connecting with each family to understand their childcare needs
• Provide service through chat, email, social media, and telephone to parents interested in our programs and services for their children
• Support families with billing questions, set up of accounts and support our center management team with account questions as necessary
• Thoroughly log and document all interactions using Salesforce and other tools
• Go above and beyond to engage our families and personalize conversations verbally and in writing
• Follow communication procedures, guidelines, and policies
• Monitor trends in customer communication and provide feedback to management
• Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience.
• Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent’s question or concern.
• Partner with field partners as necessary

Working Hours:

• This is a full-time hourly position with a 40-hour schedule, flexibility between the hours of Monday-Friday, 5am and 8pm PST, Saturday & Sunday 9am-6pm PST are required.

Qualifications:

• High School graduate or equivalent, 2- or 4-year college degree a plus
• Ability to work remote in a quiet place, without background noise or distractions.
• High speed internet access is required. We will provide you with the necessary PC equipment and software.
• Intermediate PC / MS Office skills, ability to work with multiple applications and windows simultaneously on computer
• 2-3 years of customer service experience supporting customers via phone and email. Previous remote call center or inside sales experience a plus.
• Occasional flexibility with schedules, occasional overtime
• Bilingual: English & Spanish a plus
• Self-motivated and the ability to work in a high volume, fast paced, deadline-oriented, work from home environment
• Excellent customer service skills and the desire to help others.
• Ability to build hype and excitement around KinderCare, our Service Values and care that we provide
• Outstanding written and verbal communication skills via email and chat.
• Ability to establish and maintain cooperative working relationships with co-workers and the public.
• Ability to be agile and flex from one area of focus to another and multi-task.
• Compassion, quick-thinking skills, and a willingness to learn new things and take on new projects
• Excellent organizational and time management skills
• Strong team player

Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.
• … and much more.

At KinderCare Learning Companies you'll use your skills and expertise to help craft and contribute to our shared mission of supporting communities and encouraging lifelong learners. From our teachers to our cooks to our financial analysts, we are all passionate about crafting a world of learning, happiness and adventure for more than 150,000 children every day.

As the first national early childcare education provider to achieve the WELL Health-Safety Rating from the International WELL Building Institute, we continue to follow the latest science-backed and evidence-based strategies for maintaining a safe and worry-free workplace.

Our highest priority has always been to keep our employees, children, families, and communities as safe and healthy as possible. KinderCare highly encourages its employees to be vaccinated against COVID-19 to protect themselves and their communities. We are proud to provide paid time off for employees to receive the COVID-19 vaccine. We are also subject to state law, local ordinances, and Health Department requirements for employees working in child care, school facilities, and corporate work spaces.

We truly believe that everyone belongs in our circle, and everyone deserves to be celebrated for who they are. By partnering with underrepresented groups and experts in DEI, we are identifying areas to improve and forging a path forward through accountability, compassion, accessibility, and inclusion.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Primary Location : Portland, Oregon, United States

Job : Corporate