Customer Service Representative - Remote in Orlando, FL
Job description
Faneuil is hiring Customer Care Specialists to train and work from home in the Orlando, FL area!
Candidates must live in the Orlando, FL area and be able to pick up computer equipment on site.
Customer Care Specialists assist members with routine service inquires including selecting a primary care physician, member benefit education, member identification cards, transportation arrangements, issues with provider accessibility, eligibility inquires, resolving member complaints, identifying, and filing member grievances. Specialists provide quality service by immediately responding to the member and/or providers requests and complaints, and appropriately routing issues to the correct department for timely resolution.
- High School Diploma or equivalent
- Strong computer skill proficiency with experience working in Windows 8-10
- Strong written and communication skills & professional phone etiquette
- Adaptable to a constantly changing fast paced environment
- Strong multi-tasking skills, critical thinking, active listening and problem-solving skills
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