Customer Service Representative (Marketing)- Foresight Sports
Full Time
San Diego, CA
Posted
Job description
Job Description
Located in San Diego, CA, Foresight Sports is a designer and manufacturer of performance analysis and game enhancement technologies. Our products include launch monitors, simulators, performance/entertainment software, and smart mobility solutions for a variety of sports and games. We are recognized by equipment manufacturers, top professional golfers, and media outlets as the industry leader in performance measurement systems. Foresight Sports is a total technology provider, with more than 40,000 GC launch monitors and golf simulation solutions in use in retail stores, driving ranges, commercial facilities, and homes worldwide. With engineering, manufacturing, and quality-assurance teams all located under one roof, Foresight Sports offers complete, vertically integrated solutions for every segment of the market.
Our Foresight team is looking for a Customer Service Representative (Marketing).
The Customer Support Specialist will help support our UpNext program, our player development program specifically designed to connect today’s best and most passionate golfers with our game-changing technology at reduced prices.
Duties and Responsibilities:
Under the direction of the Marketing & Brand Manager and Co-President(s), the Program Customer Support Specialist will be responsible for:
- Organizing new program applications and ensuring timely candidate review and processing by the responsible internal parties
- Ensuring all approved program members complete required legal documentation (e.g., contracts)
- Responding promptly to all program member inquiries
- Communicating with program members as needed via various channels, including email and social media
- Assist with ensuring program members complete required program activities per contract (e.g., social engagement)
- Maintaining program customer records in Salesforce, such as customer transactions, requests, and issues.
- Coordinating with the proper internal teams to resolve customer issues.
- Providing feedback on the efficiency of the customer service process.
- Proofing relevant program Marketing assets and documents, (e.g., guides, manuals, email blasts, etc.)
Requirements/Qualifications
- Reliable professional with positive attitude and excellent management and communication skills
- Bachelor’s degree or equivalent
- Experienced golfer with a comprehensive knowledge of the game (junior golf program experience a plus)
- Working knowledge of MS Office and Excel
- Previous customer service/support experience (preferred)
- Working knowledge of Sales Force preferred
Pay Range:
$18.22 - $25.72
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.
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