This position is expected to cultivate and maintain ongoing customer relationships. Use a computerized system for tracking, information gathering, and troubleshooting. Must be able to multitask, flexible to change, handle constant phone calls throughout the day, and administrative duties as assigned. The focus of this role is to ensure our valued auto loan customers receive exceptional customer service using innovative communication solutions through all types of media channels.

What is a day in the life at Flagship as a Customer Service Representative?

• Maintain strict confidentiality with customer auto loan account information
• Manage both outbound and inbound calls to validate and update all loan file information
• Perform “Customer Welcome” process for Loan Servicing
• Communicate key information to the customer to provide the customer with the tools to be successful in making their auto loan payments
• Escalate accounts to manager for review to help identify trends
• Identify, research, and resolve customer issues using the computerized system in a timely manner
• Execute loan administrative activities that support Loan Servicing
• Other administrative duties as assigned

About You:

• Required: High School Diploma or GED required
• Proficient in Internet search tools, e-mail, and Microsoft Office products
• Bilingual (Spanish proficiency) is considered an advanced language ability
• Exceptional verbal and written communication skills
• Excellent active listening skills
• Ability to achieve and even surpass established goals
• Ability to display a high level of personal accountability and ownership for work performed
• Independently driven and motivated to thrive in a fast-paced and changing environment
• Demonstrate the willingness to learn and be challenged by continual professional development
• Demonstrate the ability to finesse and manage difficult or emotional customers
• Must be punctual and dependable in coming to work
• Adhere to instructions, processes, procedures, policy, and management direction

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.