Customer Service Representative - East District Office
Job description
12/11/2022 11:59 PM Eastern
Position is responsible for managing telephonic and in-person inquiries from members of the public seeking
assessment and other local government related information. The position will provide project management support for
the work done by Residential Valuation Analysts, and will ensure that all residential field information is properly input
into the property tax database in a timely manner so that it may be used by the Assessment Division and other city and
county agencies.
Answers telephone calls, and, using broad general knowledge or the agency's mission and capabilities, determines
which staff member best addresses the caller's needs.
Provides general information accessed from the agency's property assessment databases to members of the public.
Provides data entry support to Residential Field Data Specialists.
Schedules appointments for Residential Valuation Analysts as necessary.
Scans documents and correctly files and indexes those documents within the appropriate data storage system.
Reviews and answers correspondence as appointed or directed.
Maintains all records, files, and documentation in accordance with the agency's policies.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or
responsibilities that management may deem necessary from time to time.
High School Diploma or equivalent and a minimum of one (1) year's prior work related experience are required.
Effective computer and communication skills are required. Applicants must have the ability to assist customers in a
professional and courteous manner, whether it's face-to-face, by email, or over the telephone. Applicants must be able
to operate standard office equipment such as a calculator, copier, and facsimile machines. The position requires
attention to detail and candidates must be able to type, create, and edit reports as needed, and communicate
effectively, both orally and in writing. All activities must comply with state law.
Position requires the knowledge of established laws, policies and procedures, which controls most of the actions in this
position. Other duties and tasks are routine in nature and performed under moderate supervision following standard
procedures. Independent judgment, subject to supervisory oversight, is used when there are no available policies and procedures.
All rates are bi-weekly.
Anthem CDHP High
Single: $32.39 EE + Spouse: $77.23 EE + Child(ren): $56.38 Family: $104.61
Anthem CDHP Medium
Single: $49.48 EE + Spouse: $117.99 EE + Child(ren): $86.13 Family: $159.83
Anthem CDHP Low
Single: $65.75 EE + Spouse: $156.79 EE + Child(ren): $114.45 Family: $212.39
Delta Dental High
Single: $13.90 EE + Spouse: $29.59 EE + Child(ren): $33.15 Family: $52.66
Delta Dental Low
Single: $8.02 EE + Spouse: $15.94 EE + Child(ren): $21.57 Family: $33.15
ANTHEM Vision Plan
Single: $2.85 EE + Spouse: $5.16 EE + Child(ren): $5.53 Family: $8.38
Life Insurance Employee Only (rates per $1,000 per month):
Basic: No Cost
Optional Life Insurance Employee Only (rates per $1,000 per month)
Additional:
<25-29 $0.053
30-34 $0.075
35-39 $0.090
40-44 $0.120
45-49 $0.203
50-54 $0.330
55-59 $0.545
60-64 $0.723
65-69 $1.208
70 + $1.867
IMPORTANT PERF UPDATE:
- For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR
1. All employees hired/rehired after to 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:
Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
2. Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.
With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:
Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
Part two - This consists of an additional variable rate contribution paid by the City toward your ASA. This variable rate contribution is currently 1% of your gross wages. Vesting in the value of the variable rate employer contribution will vary by length of participation. You are:
- 20 percent vested after 1 full year of participation
- 40 percent vested after 2 full years of participation
- 60 percent vested after 3 full years of participation
- 80 percent vested after 4 full years of participation
- 100 percent vested after 5 full years of participation
3. All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:
Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
4. City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.
The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period.
Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.
Questions relating to PERF may be directed to INPRS - PERF at:
Indiana Public Retirement System
Public Employees' Retirement Fund
One North Capitol, Suite 001
Indianapolis, Indiana 46204
(888) 236-3544
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