Customer Service Representative
Job description
Position Title: Customer Service Representative
Wage: $17.00/hour
Shift: 1st
Hours: 8:00am – 4:30pm
Have great people skills? QPS is hiring for 1st shift Customer Services Representatives for a local ecommerce company in Green Bay, WI. We're looking for candidates who are self-motived and willing to help grow this company. Apply today!
- Receive and process orders for dedicated customers in accordance with policies, procedures and quality standards
- Identify issues on orders such as pricing, item ID’s/UPC’s, available to ship quantities, ship/cancel date discrepancies, freight and payment terms, etc.
- Provide customer pick tickets to the warehouse with appropriate paperwork, special instructions/ship windows, requirements for shipping, etc.
- Assist buying and accounting staff in timely resolution of shipping and/or receiving errors
- Maintain and update required documentation (routing guides, vendor manuals, etc.)
- Research and respond to customer return authorization requests
- Maintain organized filing system for customer orders and shipping documents
- Submit electronic ASN’s and invoices through 3rd party provider
- Associate’s degree in Business Administration
- At least two years of customer service experience
- Proficient knowledge in Microsoft Word and Excel
- Retail industry experience preferred
- Excellent analytical and problem solving skills
- Strong attention to detail
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest and Mid-Atlantic. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
greenbayresumes@qpsemployment.com
IND041
#ZR
Branch: Green Bay WI
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