Position: Customer Service Representative

Location: St. Louis, MO

Brand: IPEG
Segment: Pumps, Motor Technology




(IPEG) is a distributor, service and repair company offering industrial, commercial, sanitary and municipal products and services. Services include Industrial Pumps and Process Equipment, Motion Control Products, Industrial Valves, Industrial Filters, Commercial Building Products and Services, Sanitary Products and Services, Municipal Products and Services. IPEG has supplied customers with liquid, air and vacuum handling equipment and solutions for more than 60 years.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Job Description: This is a dual role position with responsibilities bridging between two different departments, Sales and Operations

• The Customer Service Representative role provides sales support to customers (internal and external)
  • Plays a key role in building and maintaining customer relationships by assisting customers with inquiries, quotations and orders.
  • Responsible for setting up customer accounts, customer cross references, pricing records, etc.
  • Works both internally and externally with parties to anticipate and resolve issues both quickly and accurately
  • Work in a close team environment
  • Provide accurate, valid and complete information by using the right method/tools
  • Handle complaints, provide appropriate solutions to ensure resolution
  • Process customer sales orders, returns, and general account information
• The Operations Coordinator role provides assistance with daily operational activities to ensure smooth daily operations of a growing and profitable business
  • Support the branch/operations manager with daily operational activities within various functions of the business.
  • Maintains reports, tracks and monitors inventory levels, including vendor stock levels.
  • Identify and resolve problems that may arise in daily operational processes
  • Maintain accurate and up-to-date information in company and compliance databases and websites
  • Assist in Quality Control measures
  • Assist with order entry, run and review reports to manage past due orders.
  • Review and maintain invoicing data, to include contacting vendors as needed
  • Assist with accounts receivable and payable to ensure timely invoicing and receipt of payments.
  • Monitor inventory and place supply orders as needed
  • Assist Shipping/Receiving by reviewing packing slips and other documents to ensure accurate data

Communication:

Gather and provide information across departments as necessary (e.g. sales, operations, warehouse, etc.)

Cooperation:

Work cooperatively and professionally with others, acting as backup as necessary and provide assistance to other departments (e.g. returns processing, resolving discrepancies with invoices, orders, shipment, etc.)

Metrics and continuous improvement:

• Meet or exceed KPI (Key Performance Indicators) / metrics and assist in continuous improvement processes
• Performs all other duties as assigned.

Qualifications:

• High School Diploma or GED equivalent
• A positive attitude with a desire to exceed expectations
• Superior communication skills (interpersonal, written, etc.)
• Strong organizational skills (including time management, prioritization, multi-tasking & attention to detail)
• Experience with general operation activities, inventory management, databases, or similar software is beneficial
• Proficiency in Microsoft Office, and overall strong computer skills
• Strong interpersonal skills to interact effectively with customers, vendors, and co-workers in a pleasant and professional manner

Position Statement:

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company .

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.