Job description

Company: NOVA is a leading brand and innovator of 820 Consumer Products to Improve People’s Lives - including designer canes, rolling walkers, transport chairs, wheelchairs, mobility accessories, bathroom safety and cushions. Since 1993, NOVA has grown organically with a strong foundation of service, quality and integrity to become of the most loved and respected companies in the industry. NOVA’s goal and mission is to provide and service superior quality products with great function and fashion for people to live a healthy, independent, and beautiful lifestyle. NOVA is invested in Human Ability through our Products, Services and Culture. www.novajoy.com

Year Established: 1993 Number of Employees: 90

Locations: Carson, CA; McCook, IL; Austell, GA

Culture: The NOVA culture is fun, caring, and dynamic. NOVA is where exceptional people with aligned values and vision are embraced, encouraged and cultivated to create opportunities, make an impact, and develop and grow along with us. We are a powerful group of amazing individuals bonded in friendship, family and mission.

Hours: 8:30 am – 5:00 pm PST

Benefits: Full Individual Health Insurance, 401K, Vacation and Sick days, Paid Holidays

Location: Remote

Job Position: Customer Support and Success Specialist

Responsibilities:

High volume of customer calls both consumer and dealer

Order entry and processing

Expected to learn and possess a full understanding of our product and its function.

Dealer and consumer service, strategy and trouble shooting

Collaborate with staff to consistently improve on service levels

Embrace our campaigns, culture and efforts

Work on various special projects and tasks

Requirements:

A caring heart and desire to help others

Strong time management skills

Disciplined, strong work ethic

Ability to work independently

Detail oriented

Ability to communicate effectively

Possess strong computer skills –MS Excel, Outlook, and Word

Excellent verbal and written communication

Work Remotely

• Yes

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 2 years (Required)

Work Location: Multiple Locations

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