Customer Service Representative
Job description
Job Description
Apply for the position today by completing the form and completing the assessment.
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $31000.00 - $50000.00 per year
Benefits
Health Insurance
Life Insurance
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Work Schedule
Holidays Off
401K Plan
Team Building Activities
Hands On Training
Performance Bonuses
Professional Work Environment
Retirement Benefits
Office Snacks & Coffee
Responsibilities
- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Requirements
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Great Customer Service Skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
Company Description
Insurance and Financial Services
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