Job description

Job Description

ImproveU Coaching is an enterprise with core competencies in the health and wellness industry. Its products and services are designed to benefit people and improve their quality of life. At ImproveU you have the opportunity to be part of our mission to transform the lives of millions through the same movement, nutrition and lifestyle habits that have transformed ours.

ABOUT IMPROVEU

We are ImproveU. We enhance lives through unique nutrition and exercise programs to achieve personal, health, wellness and weight loss goals and we are growing by the day. Our mission is to transform the lives of millions through the same movement, nutrition, and lifestyle habits that have transformed ours. We are dedicated and intentional in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are Accountable, Inspirational, Aligned, Disciplined, Transparent, and Results Oriented.

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Customer Service Representative
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YOUR TASKS AND RESPONSIBILITIES

As a Customer Service Representative for ImproveU you will be responsible for handling support claims for ImproveU clientele. This will include customer retention, troubleshooting technical issues, problem solving, process improvement and administrative duties.

The primary responsibilities of this role, Customer Service Representative, are to:

• Manage new client onboarding administrative procedures and processing of program payments.

• Customer support for inbound inquiries.

• Administrative support to executive leadership and ImproveU staff.

• Own client success communications from an inbound support perspective.

• Follow up on inquiries for programs from prospective clients and conduct an intro between prospective client and the sales team to take over the inquiry.

• Send greeting correspondence with a bracelet to each new Inner Circle program clients.

• Track and maintain record of all client birthdays as well as send birthday emails.

• Responsible for maintaining System of Operations manual templates, processes and procedures.

• Manage ImproveU workload and process through effective problem solving solutions, execution of daily tasks, and administration duties.

• Assist additional stakeholders such as sales, marketing, coaching and operations in various projects.

• Some travel may be required.

WHO YOU ARE

Your success will be driven by your demonstration of our core values. More specifically related to this position, ImproveU seeks an incumbent who possesses the following:

Required Qualifications:

• Excellent communication skills (interpersonal, oral and written);

• Demonstrate initiative, assertiveness and ability to drive results;

• Strong business acumen, influencing and critical thinking skills;

• Financial and time management proficiency;

• Proven organizational skills and the ability to multitask in a rapid-paced and matrixed environment;

• Strong computer and presentation skills (proficiencies in Google Docs/Word, Google sheets/Excel, Google Slides/PowerPoint, Google Calendar);

• Willingness to travel to occasional team events and trainings;

• Proven interest in supporting collaboration and teamwork within a strong team structure;

• Passionate and driven to exceed client and stakeholder expectations.

• Be able to pass a background check.

Preferred Qualifications:

• 1 year of customer service experience or a Bachelor’s degree in business administration or similar field of study.

• Demonstrate product and program knowledge.

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Compensation Structure:

• $16 per hour

• Potential to earn commission.

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COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, ImproveU recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume and a 60 second video explaining why you would be a great fit for our team and why you would like to work for ImproveU! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @erinandsarit.com.

Website: erinandsarit.com
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Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training
• Work from home

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: Remote

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