Job description

Job description

Everlast Roofing, Inc., a leader in the metal roofing industry is seeking a full-time Customer Service Representative for our Lebanon, Pennsylvania facility.

As our company continues to grow, we hope to find individuals that are hardworking, dependable, and would like the opportunity to grow with us. The ideal candidate must be detail and goal oriented and someone who can maximize the highest levels of efficiency and professionalism.

About the position:

Our Lebanon area manufacturing facility is currently seeking a full-time Customer Service Representative for our facility to perform a wide range of administrative duties & provide professional, knowledgeable, and friendly customer service to individuals within our organization and to our clients (vendors, distributors, end-users and prospects).

Responsibilities include:

· Professionally and knowledgeably answer incoming sales calls, acknowledge customer orders and accurately enter data.

· Provide technical support and quotes as required.

· Experience in commercial roofing and/or related construction job site work a plus.

· Excellent telephone, written and presentation skills.

· Must be computer literate including experience with Microsoft Office suite.

· Facilitate outgoing phone calls to customers, vendors, end users and others, as necessary, to facilitate a customer’s order.

· Educate customers on Everlast products, terminology, order cut-offs and ship dates whenever possible.

· Effectively communicate with Manufacturing and Distribution Departments to accommodate client’s special requests for delivery and pick-up.

· Verify product inventory levels on every order and notify the Inventory Manager of any possible shortfalls or custom product that requires special attention.

· Process customer order confirmations, as necessary.

· Responsible for taking every step to ensure that Everlast follows through on commitments made to our customers.

· Update and maintain customer records for accuracy.

· Ability to work independently.

· Provide support to outside sales including, but not limited to, filling requests for literature, sales catalogs, quotes, and pricing.

· Complete company mailings, order filing and other duties as requested.

· Ability to multitask in a face paced environment

· Drive, positive attitude, enthusiasm, and a strong work ethic.

Please send resume for consideration.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Lebanon, PA 17042: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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