Job description

Support corporate performance and quality objectives in a high-volume Contact Center.

100% Remote (Candidates from United States only can apply)

Hours of Operation: 8am-8pmEST / Sun-Sat ( Candidate will need to be open to work on weekends between 8-am-8pm schedule will be decided during training)

ESSENTIAL FUNCTIONS

Responsible for delivering an excellent customer experience for inbound, outbound, and email communications.

Take ownership of call/email received or made to members and bring their issue or question to a complete resolution.
Resolve questions and issues by researching documentation, system information or gaining knowledge from other employees, management or departments.
Ensure every call is documented accurately and correctly. Calls that require assistance from other areas ensure they are routed to the appropriate area.
Ensure 100% compliance with all components of the client’s Quality program.
Work with outside vendors as needed to answer questions or resolve issues.
Respond to member correspondence/email completely and accurately.
Conduct orientation to new members by providing an overview of the Information and pertaining administrative policy.

SECONDARY RESPONSIBILITIES

Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the contact center teams and help to identify process improvements.
Strong phone contact handling skills
Strong active listening skills
Assist in department/company projects, as needed

EDUCATION and EXPERIENCE

Must have a minimum 1 year experience in a high-volume inbound contact center environment with strong customer service skills. Health insurance experience a plus.
Must be computer literate and able to multi-task
Typing a minimum of 35/wpm required
Excellent communication and interpersonal skills.

CRITICAL COMPETENCIES

Composure
Taking ownership of each customer interaction
Quality focused
Positive attitude
Phone/Communication skills
Ability to work under pressure
Dependability/Adaptability

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Aug 19 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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