Champlain College is seeking a Customer Service Representative for our Compass team. This role serves as a primary contact to the diverse community of Champlain College encompassing students, alumni, parents, faculty, and staff. Compass Student Services is the first stop for all business processes of the student lifecycle. Representatives gain an understanding of the work in our partner offices including Financial Aid, Registrar, and Student Accounts services in order to effectively assist in questions that arise. We are looking for someone who will view situations through a student-centric lens.

Key Responsibilities:

• Provide superior customer service to students, alumni, parents, faculty, and staff in a fast-paced environment
• Maintain accurate records and confidentiality for all of our customers
• Build a working knowledge of Financial Aid, Registrar, and Student Account services through knowledge-sharing and training opportunities

Requirements:

• High School Diploma or GED required

Additional Information:

The successful completion of a criminal background check is required as a condition of employment.

Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.651.5800 with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.

Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.

Application Instructions:

Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications. The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.