Schedule: Monday - Friday, 11:30 AM - 8:00 PM EST or 10:30 AM - 7:00 PM CST

What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities

• Provide concise, quality customer service in a professional and courteous manner to both internal and external customer

• Field and re-direct incoming calls to the appropriate destination

• Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels

• Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments

• Process return authorizations and issue return labels for our customers

• Track and Trace customer orders to ensure delivery of products

• Assist our customers with web registrations and inquiries

• Process credit card payments for our customers

• Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & web with minimal supervision

• Edit customer orders as requested by our customers or sales

• Other responsibilities as required to promote customer satisfaction

Qualifications

• High School diploma and 1-2 years of Customer Service experience or minimum of a 2-year degree, preferred

• Extensive phone communication experience, customer service environment experience

• Excellent verbal and written communication skills

• Ability to work with computer and applications, familiar with MS Office

• Ability to navigate various systems and applications while on the phone

• Ability to multi-task, this includes ability to understand business products and services

• Ability to remain focused and productive each day though tasks may be repetitive

What is expected of you and others at this level

• Acquires job skills and learns company policies and procedures to complete standard tasks

• Works daily on routine assignments

• Follows correct processes outlined in the department procedures and guidelines

• Work is closely managed and follows detailed instructions

• Seeks regular guidance and advice from supervisor

Anticipated Salary: $13.46/hr. - $19.23/hr.

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

#LI-Remote

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.