Job description

Job Responsibilities include the following:

Provides support in a 24/7 manufacturing process

Uses a working knowledge of the capabilities of the production process. Able to understand how the different production systems interact: cold end procedures, production procedures in general, how the Shop Floor / E1 interface.

Be available when necessary on nights and weekends.

Acts as the customers’ primary point of contact.

Follow and manage EDI and manual entry orders from entry to invoicing, through all steps of the process.

Assist customers with invoicing and credit questions by using information in Cardinal Float Glass accounts receivable system.

Manage the closing of customer orders Monitor activities related to production/manufacturing, warehouse, shipping and receiving, and quality control functions.

Works to meet customer needs when unforeseen issues affect production.

Monitor production. When the schedule is interrupted, discuss customer needs and expected delivery timeframe adjustments.

Respond quickly to problems/issues, working closely with customers, production, and other Float Glass plants to find the best solution.

Creates supporting documents for the Sales department and helps maintain the files.

Pricing and surcharge documentation

Address book and customer preferences

Education/knowledge requirements

High School Diploma or its equivalent.

Be capable of understanding the business process: how information is entered and retrieved, including information required to run the following aspects of business:

1) Accounts receivable – credit hold and pre-pay terms

2) Order to cash: customer service and order entry, including pricing

3) Demand to available: scheduling, planning, and forecasting, MRP, work centers, and the manufacturing accounting that occurs as part of the work order completion process

Skills needed

Demonstrated ability to multi-task, organize, prioritize, and track many details, even in chaotic situation.

Able to use automated information systems to analyze the customers’ situation.

Ability to log data into and retrieve reports from tracking software.

Knowledge of MS Office applications: Word, Excel.

Job Type: Full-time

Pay: $16.62 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Spring Hill, KS 66083: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you supported a manufacturing operation in a Customer Service role?

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.