Role Focus

We are a premier building supply company seeking a Customer Service Representative to join our team. Our primary products are cabinets, counter tops and flooring. The Customer Service Rep will perform a variety of tasks in support of operations.

Key Targets and Responsibilities

Role Focus

This position is responsible for providing exceptional customer service to our field operations by compiling and maintaining the service and install schedule and resolving issues to internal and external customers by offering solutions, explanations, and options.

We work in a high-volume environment that is as interesting as it is challenging. We are rapidly growing and are in search of driven individuals who desire an opportunity to apply their skills to help us attain our goals.

• Prepares, updates, and adjusts service and install schedule.
• Provides customers' information about products or service options, enters service tickets, and obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeaner.
• Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes service cards.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Knowledge, Experience and Skills

• Positive attitude
• Attention to detail.
• Excellent verbal and written communication
• Service orientation
• Critical thinking
• Active listening
• Proactive problem solving
• Time management
• Ability to understand blueprints (A Plus)
• Technical Capacity
• Ethical Conduct
• Personal Effectiveness/Credibility

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.