Job description

**THIS IS NOT A REMOTE POSITION**

Who are we? America’s 1st Choice Home Club was founded by a group of service-oriented people with extensive experience in the field of home protection plans. Our company was created to provide affordable, comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. We are a leading company in the home protection industry located in the metro area that services a nationwide customer base. We are conveniently located in Marietta Georgia.

Who we’re looking for? We are looking to hire 4 experienced Customer Service Representatives to join our existing top-notch team. If you're a hard-working professional, we are the perfect place to grow your career. Super intelligent, sharp, passionate for growth, excellent communication skills, empathetic, tremendous at being resourceful and problem-solving, and a GREAT ATTITUDE! We want an individual who can find their way through any obstacle. Someone who has a high standard of providing excellent customer service and is detail-oriented. We expect someone that is teachable and determined. A person of integrity. Continuous Learner. True Team Player. Solution-Oriented. DOG LOVER (dog-friendly office)

**THIS IS NOT A REMOTE POSITION**

Hours: We have full or part time hours, we are closed Sundays.

Full time:

Hours: Monday - Friday 11 am - 7pm and every Saturday from 10 - 6pm (off Sundays)

(choose between these days for your set day off: Tuesday/Wednesday/Thursday)

(employees get a 1 hr paid lunch break, totaling 40hrs/week)

Part time:

For a part time position, we need weekday evenings and Saturday covered. Must be able to attend a 2 week training which is M-F 8am - 4pm.

-We would need this person to work a minimum of 4 days a week, 4 hours each day (evening hours), Saturdays being a must. It's up to you which days you prefer to work other than Saturdays.

-An example of this would be: Monday/Wednesday/Friday 5pm - 9pm, Saturdays 4pm - 8pm

Pay Range:

$17 - $20/ hour based on level of experience

Weekly and monthly bonus incentives based upon performance

**Paid 2 week training course: M-F from 8am -4pm**

Experience:

· Customer Service experience: minimum 3 years required

· Previous call center experience: minimum 1 preferred

· Inbound and outbound calls, customer retention, and inside sales preferred

· Excellent interpersonal and communication skills

· Demonstrated ability to prioritize tasks and manage time efficiently

· Basic computer skills in various software and web-based applications

Education:

· High school diploma or (GED) required

Position Overview/Responsibilities:

· Respond to customer inquiries and requests via telephone and email in a timely fashion

· Document all inquiries, requests, resolutions, and follow-up tasks

· Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines

· Display a courteous and empathetic attitude to all customers

· Perform research to answer customer inquiries and requests

· Grow existing customer accounts through exceptional customer service and effective sales techniques

· Meet quantitative performance metrics as outlined

· Keep customer accounts current by updating databases during calls

What we offer:

· A positive, supportive work culture with social functions and friendly competitions

· Complete desktop computer with noise cancelling headset

· Company-sponsored fun outings like Braves games, lake days, and more.

· Opportunity to grow within the company and advance positions

Benefits:
Accrue PTO time

One week vacation after 1 year

PTO for all major holidays

America’s First Choice Home Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Office

Application Question(s):

• Do you have at least 3 years of customer service experience?
• Are you aware this is NOT a remote position?
• If hired, you would need to attend a training class for 2-3 weeks, which is M-F from 8am-4pm. Would you be able to attend this training?

(This is a requirement)

• Are you interested in Full time or Part time?
• Our company does not currently offer benefits. We're working on providing benefits in the near future, is this something you're ok with for now?
• If interested in Full time, are you able to work these hours?

(employees get a 1 hr paid lunch break, totaling 40hrs/week)

Monday - Friday 11am-7pm and every Saturday from 10am-6pm
(choose between these days for your set day off: Tuesday/Wed/Thursday)

Work Location: In person

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