Job description

Acara Solutions is looking for an Operating Risk Amended Return Representative for our client located in Auburn, ME

• General Purpose Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure clients corrected federal state and local filings are filed accurately
• Communicates with clients regarding funds needed to be paid late or refunded because of amended payroll tax returns and confirms fees when necessary
• Prepares and files amended tax returns for current and previous years using specific tax forms as requested via the OP0099 to balance clients federal state and local accounts Utilizes multiple systems to ensure accuracy and compliance as needed to include 1099 ETC Bloomberg BNA Core
• Advanced Preview Taxpay and others as necessary Researches and resolves client field and system problems to ensure accurate corrections to payroll reports and tax returns
• Research penalty issues in a timely manner to determine root cause on various platforms including Sure Payroll Advantage and Client Uses this information to determine most appropriate means of penalty resolution
• Provides research and response to penalty issues to client and field personnel if applicable Applies judgment to determine the appropriate steps for resolving all issues
• Actively identifies and participates in penalty prevention enhancements and makes prevention recommendations to leadership to drive systemic changes
• Determines billing fees/revenue associated with preparation of amended return to ensure standardized and consistent billing is achieved Identifies when a requested billing exception is appropriate and seeks input from managers on sensitive issues
• Meets revenue initiative and goals as set by management
• Communicates and responds directly with the clients regarding billing fees filing of tax returns and collections and payments that are associated with the preparation of amended returns to keep clients informed of needed actions and promote consistent and excelled customer service
• Identifies root cause to assist in trend analysis and processing efficiencies
• Recommends process improvements and efficiencies to increase revenue or productivity

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum of 4 years' Experience in customer service or payroll.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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