Job description
1-800-HANSONS, LLC is looking for an Entry-Level Customer Service Representative to join our team at our Corporate/Detroit office. The Customer Service Representative is responsible for providing information, begin service requests, process payments, and solve problems with external and internal customers. The ideal candidate would possess strong organizational and communication skills, as well as quick problem-solving skills.
What We Offer
- Full time hours
- Competitive pay
- Medical, dental, vision, life insurance, and short-term disability
- Paid Time Off
- Holiday Pay
- 401K
- Committees (i.e., Diversity Committee, Fun Committee, Wellbeing Committee and Safety Committee)
- This is a hybrid role working from home Mondays & Fridays and in office from Tuesday – Thursday.
What You’ll Do
- Communicating with customers and ensuring a five-star experience through every interaction
- Resolve and answer any questions the customer has regarding the installation process
- Schedule any service repairs that previous customers need
- Collect customer payments via credit card or receive ACH/Bank Info from the customer
- Solve problems and manage customer complaints when issues arise
- Provide excellent customer service
- Handle other administrative duties as incoming call volume permits
What We Require
- 2 years of professional administrative work experience
- 2 years of customer service experience
- High-School Diploma or GED
- Excellent communication and organizational skills as well as able to multi-task
- Attention to detail
- Able to work independently as well as part of a team
- Excellent problem-solving skills
Hours/Schedule:
Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but some overtime including evening and weekend hours may be required to complete projects under deadlines.
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