• Paid Training
• Generous Paid Time Off Policy (Annually, you will receive 4 weeks!)
• Shift Differentials
• Day One - Comprehensive Benefits Package (Medical, Dental, Vison, Health Savings Account (HSA), 401(K)…and more)
• Career Advancement Opportunities

• 
  Assist customers with their early lease terminations
• Quote remaining payments on vehicle lease
• Submit orders for vehicle inspections
• Provide customers and dealers with over mileage information
• Assist customers who are looking to refinance their lease
• Follow clients’ policy to aid customers during post maturity stage
• Perform other duties as assigned

• High school diploma or GED
• Minimum one year experience in a high-volume call center
• MUST have reliable, high speed internet connection (stipend not included
• If working virtually, you must have a home office setting that is noise and distraction-free.
• Motivated self-starter; driven to perform and maintain personal accountability in a remote work environment.
• Effectively communicates with management and fellow associates
• Regular work site attendance in accordance with Company’s Attendance Policy is required for this position
• Demonstrated ability to take independent initiative
• Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Strong customer/client focus with the ability to resolve issues with a positive outcome
• Comfort working in a fast-paced, high-volume office setting with great attention to detail

• Prior auto finance and/ or banking experience

**Pre-employment background, credit, and drug screen required for external candidates.

defi SOLUTIONS is an Equal Opportunity/Affirmative Action Employer