Job description
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have….
- A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
General Summary….
The primary responsibility of the Customer Service Representative to provide both internal and external customers with support for day to day functions, including routine or ad-hoc procedures. This position is responsible for product safety, quality and legality.
Location: 5201 Alliance Gateway Fort Worth, TX 76177
Hours: Monday - Friday 6:30am to 3pm
Starting rate: $20.60/hr
This position will be responsible for…..
- Responsible for handling inbound calls, email, and faxes in a timely and professional manner.
- Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
- Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
- Analyze inventory for both raw and finished goods to ensure all available product is processed.
- Gather data from multiple systems required to create necessary reports and production plans.
- Review customer priority request and communicate to the production team.
- Compile and distribute production reports.
- Provide accurate information to customers concerning Manufacturers’ Policy and Procedures.
- Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
- Process RA requests for customers.
- Complete reconciliation services for clients as needed.
- Research and/or resolve returns in Return Resolution and Issue Tracking per standard procedures.
- Complete “paperwork only” returns as needed.
- Assist Operations with return research as needed.
- Conduct check/credit research for customers via email, fax, or mail.
- Communicate outstanding issues or defects with the corresponding departments.
- Participate in departmental continuous improvement opportunities.
- Performs other reasonably related duties as assigned.
You might be a great fit if….
Education/Experience
- High school diploma or GED and 2 years of relevant experience.
- Previous experience investigating customer inquiries in a timely and professional manner.
- Intermediate proficiency in Microsoft Office applications.
- Ability to effectively communicate with all levels of management.
- Excellent written and verbal communication skills.
- Customer service driven.
- Strong team player.
Physical/Cognitive Requirements
With or without accommodation:
- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to manipulate, handle, or feel.
- Ability to sit/walk/stand for up to 8 hours per day.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
ADA – FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job ID: 44913
Schedule: Full-time
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