The Customer Service - PT Specialist is primarily responsible in providing exceptional customer service while presenting a positive image of Illinois Central College through an upbeat attitude, eagerness to assist all who visit the Bookstore, and greet and serve all with a smile; communicate bookstore policies and procedures to potential and current ICC students in person, via telephone and email correspondence; operation of cash register, department charges, student financial aid and third-party agencies; provide customer service by answering questions, and helping customer find products and directing them to the merchandise they are looking for; handle all merchandise returns and exchanges; handle rental returns and rental prior to buyback and rental damages during buyback; activation of general gift cards for resale; operate ID machine; provide assistance as needed during bookstore rushes, buyback and year-end inventory; and perform related duties as related duties as required.

Hours:
Must be able to work on either the East Peoria or Peoria Campus as assigned. Typical schedule will be 23-29 hours a week, but would be more during beginning and ending of semester.

• East Peoria Campus Bookstore hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
• Peoria Campus Bookstore hours are Monday – Friday 9:00 a.m. – 2:00 p.m.
• Later hours (5:00 p.m.) and two Saturdays (9 a.m. - 2 p.m.) may be required during rush months in January and August.

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Perform customer service, operating cash registers, processing purchases/returns, receiving returned books, assisting in book buy back, and answering phone calls and emails.
• Support the overall bookstore operations including open and close store, assist in merchandising, stocking, receiving shipments, and maintaining stockroom and bookstore areas.
• Assist in administrative tasks such as maintaining records and inventories.
• Train and support other assistants and student employees.
• Perform related duties as required.

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

• High school diploma or equivalent
• Experience working in retail, customer service, or related field.
• Proficient in Microsoft Office Suite.
• Strong attention to detail.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Accurate data entry skills.
• Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.

• East Peoria Campus Bookstore hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
• Peoria Campus Bookstore hours are Monday – Friday 9:00 a.m. – 2:00 p.m.
• Later hours (5:00 p.m.) and two Saturdays (9 a.m. - 2 p.m.) may be required during rush months in January and August.

• Associate's degree in business or related field.
• 1 year of experience working in retail.
• Experience working in higher education.

Illinois Central College offers a benefit package which includes:

• paid time off;
• tuition waivers for employee, spouse and dependent children;
• on-site childcare center;
• 403(b) retirement plans; and
• State University Retirement System pension plan.