Job description

Full Job Description

We are looking to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs
• Control supplies to sales floor
• Process employee purchases
• Take payments
• Take the extra mile to engage customers
• Process, package, ship customers internet orders
• Make change for registers and supplies for sales floor
• Gift wrap customers merchandise purchased at Dillard’s
• Any other directions given by Officer manager or Management

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Computer operation, packaging and gift wrapping
• Customer orientation and ability to adapt/respond to different types of operations and events
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person

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