Job description
Summary
GENERAL FUNCTION
Communicates with and relates to customers, support customer partnerships, understand and solve customer needs, gain their respect and trust and assist in their growing business.
Job Description
PRIMARY DUTIES
Services retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, stock availability, entering and editing orders in order to meet customer needs. Supports sales force by taking orders and resolving customer inquiries or questions in an expedient manner. Handles outside calls by routing to appropriate areas or taking messages to ensure necessary responsiveness. Uses sound judgment when making decisions, by utilizing the brand/divisional sign-off matrix. Resolves and interprets periodical reports, such as Open Orders, Past Cancel and Orders Held reports. Interacts regularly with Vendor Relations and the Distribution Center to resolve shipping, handling and routing questions or problems. Develops and maintains a professional relationship with assigned accounts. Models the Guiding Principles. Performs duties consistent with the company’s AAP/EEO goals and policies. Performs other duties as required/assigned by manager.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- High school diploma/equivalent required, college experience a plus.
- Previous customer service and/or sales experience a plus.
- Excellent interpersonal skills including written, verbal and presentation delivery.
- Demonstrated ability to develop and maintain customer relationships and provide excellent customer service.
- Strong computer skills and working knowledge of MS Office applications
- Ability to make decisions based upon experience, analysis and judgment.
- Must understand, practice and provide "best in class" customer service to our retailers.
- Works well in a team environment.
WORKING CONDITIONS
Normal office environment.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.
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