Job description

Since 1985, LSL Healthcare has stood for quality, service, and dependability. LSL manufactures a wide variety of disposable medical devices, surgical procedure kits & hospital supplies for Acute care, Long Term care, Surgery centers as well as Alternate Site care. LSL’s customers include many of the nation’s leading IDNs, GPOs & Healthcare Companies. We distribu te direct to customers & through all major distributors.

The Customer Service Associate is an important first-line of contact with our customers, setting the tone for how our company and services are experienced.

The Customer Service Associate is responsible for processing a high volume of orders accurately and manages all aspects of the customer order fulfillment process which includes order entry through delivery.

Major Responsibilities

• Process daily orders through, phone, email, fax and EDI
• Professionally handle incoming requests from externals and internal customers and ensures that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Responsible for daily management which includes reviewing the status of all open orders.

Administrative Responsibilities

• Perform assigned administrative activities in support of individual and team objectives.
• Schedule meetings and make travel arrangements as requested.
• Exercise discretion and independent judgment in analyzing information requests and determining trends.
• Organize, maintain and distribute files, reports and mail.
• Provide administrative support for sales and company executives.
• Responsibilities to include calendar management, making travel arrangements, communications, client relations, expense reporting, webcast management, management of team meetings and events and managing administrative inquiries as appropriate.
• Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required.
• Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office.
• Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate.
• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the department.
• The ability to multi-task and work in a team environment is extremely important.
• Strong interpersonal communication skills and the ability to work effectively without direct supervision. Knowledge of current and emerging trends in technologies, and proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Performs miscellaneous job-related duties as assigned.

Job Requirements

Education

• High school diploma/GED required; Associates or higher Degree is preferred.
• Professional Experience 1-3 years experience in customer service or as an administrative assistant
• Demonstrated ability to use Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Niles, IL 60714: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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