Job description
The Customer Service Associate is responsible for assisting customers with any troubles or inquiries
that they might have. Often, customer service associates help customers over the phone or via
email, but they may also deal with customers in person. A customer service associate must possess
a service-oriented attitude, as well as a friendly and personable attitude.
Job Duties & Responsibilities:
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Other duties as assigned.
Education & Experience:
- High School diploma or GED Required
- Associates Degree Preferred
- 0 – 3 years of directly related or closely related experience
Knowledge & Skills:
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- Bilingual preferred (English/Spanish fluent)
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