Job description
We want to hire a Customer Service Associate who shares our vision, values and commitment to superior customer service. A Customer Service Associate responsible for assisting customers with any troubles or inquiries that they might have Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.
If you're a determined self-starter with a passion for finding solutions and you want to join a dynamic, talented and successful team, join the Associa Nevada South team in Las Vegas, NV as a Customer Service Associate. We're six-year-in-a-row recipients of the prestigious Great Place to Work® certification, which recognizes companies with high-trust, high-performance workplaces.
Want to learn more? Apply now!
JOB DUTIES AND RESPONSIBILITIES
Duties include but are not limited to:
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Other duties as assigned.
KNOWLEDGE AND SKILLS
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
EDUCATION AND EXPERIENCE
- Ideally at least one year closely related experience
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