Customer Service Assistant Manager

Tampa, FL

Medical Delivery Services is a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.

We have a new Customer Service Assistant Manager opportunity in our Tampa, FL office. We are seeking a motivated individual to join our growing team!

Hours: 10:00 AM - 7:00 PM

Salary: $50,000.00

Responsibilities:

• Manage on-site customer service team & supervise day-to-day operations.
• Respond to customer service issues in a timely and professional manner.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Maintain regular attendance and dependability of team.
• Troubleshoot elevated calls & email inquiries to provide solutions.
• Use dispatch software to dispatch drivers nationwide
• Excellent communication skills written and verbal, and interpersonal skills.
• Excellent computer skills, including but not limited to data entry, documentation skills, organization
• Maintain an orderly workflow according to priorities

Requirements:

• 2+ years Customer Service Experience in a supervisory role.
• Excellent knowledge of management methods and techniques
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Strong organizational skills and attention to detail
• Excellent verbal and written skills
• Proficient with MS Outlook, Excel, and Word.
• This is an in-office position, not remote.

Benefits:

• Dynamic work culture and environment
• Paid time off
• 401k eligibility after one year
• Competitive pay and yearly evaluations
• Health, Vision, and Dental

MDS is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, or veteran status, and encourage all applicants to apply.

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