Job description
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Join our Transcom family as a Customer Relations Advisor to support Five Below!
In this full-time employee role, you’ll support Five Below customers via phone, email, and chat. Your PRIMARY responsibility will be to WOW THE CUSTOMER while assisting them with their questions and concerns - all with quick and helpful solutions.
What’s in it for you?
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Position as a Transcom employee (not an independent contractor)
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Paid Vacation Time
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Benefits for you and your family - Medical, Dental, Vision
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401(k) Investment options with employer match opportunities
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Employee Assistance Program
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Ability to develop your skills and grow your career
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An opportunity to work for a company passionate about people
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Career advancement
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Full gym - free to employees
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On-site market
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Free coffee
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Food trucks on designated days
What will you do?
Your interactions may include refund inquiries, product issues, online order help, store experience feedback, etc. You will clarify their concerns, select appropriate solutions, and follow-up to ensure 100% resolution. You’ll maintain up-to-date and thorough records and notes within the Zendesk ticketing system. Did I mention - WOW THE CUSTOMER?
We’ve got an exciting career opportunity for you, if you can:
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Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
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Comfortably navigate multiple applications to research solutions
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Multitask in systems while patiently providing step-by-step instructions
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Calmly provide conflict resolution and navigate frustrated customer situations
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Think independently by making meaningful decisions based on individual situations
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Problem-solve and work on solutions with other team members or across departments
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Follow-up and follow-through on commitments like a pro
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Work independently with discipline and motivation to succeed in a call center environment
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Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
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Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
Requirements
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At least 18 years or older
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High School Diploma, or equivalent
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Able to successfully pass a criminal background check
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Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
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Able to work between 12:00pm - 10:00pm ET, Monday - Friday
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Able to maintain 100% strict adherence to the assigned schedule
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Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
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Strong computer knowledge, including ability to accurately type at least 30 wpm
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Excellent English written and verbal communication skills
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Courteous and friendly with high level of professionalism
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Willingness to follow procedures and adhere to policies
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Able to multitask applications while talking to customers on the phone
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Able to thrive in a fast-paced work environment
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Able to actively listen to customer needs and demonstrate empathy
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Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
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Previous call center experience
Location On-site
You will work onsite in our brand new facility located at:
650 Executive Center Dr. Greenville, SC 29651
About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 28,000 customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.
We are the voice of our clients. We are Transcom.
We are growing our virtual footprint in North America and currently hiring for our new site located in Greenville SC. Be one of the first to work at our beautiful and conveniently-located office with lots of amenities including, gym, mini market, and free coffee for all employees. We are just minutes from downtown off Roper Mountain Rd. We also provide an open and comfortable work space for your breaks and lunches. Property Management has food trucks on-site twice a week.
We are passionate about people and look forward to meeting you!
Country
USA
Location
Greenville, SC
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