Job description

Job description

MAIN JOB TASKS & RESPONSIBILITIES:

Provide excellent customer service; communicate and coordinate with other departments to resolve tasks. First point-of-contact for general customer inquiries 9e.g., pricing, products, scheduling etc). Build and maintain business relationship with clients by providing prompt and accurate service; promote customer loyalty.

DUTIES INCLUDE (but not limited to):

• Assisting customer for regular order, quotation and general inquires
• Assisting with will-call, local delivery, LTL/FTL shipments
• Responsible for inbound and outbound scheduling & booking
• Responsible for order billing, fulfillment and RMAs

QUALIFICATIONS:

Detail, Organized and enjoy working in a fast-paced environment. Require minimum of one (1) year of customer service and/or warehouse admin-related work experience. This ideal candidate will have good writing skills, be resourceful, and be a team player. Applicant must be authorized to work in the US; bilingual preferred (English/Spanish or English/ Mandarin).

SKILLS & REQUIREMENTS:

• Strong computer skills (MS Excel/Word/Outlook) and internet knowledge.

WORK SCHEDULE: Monday to Friday, 8:00am-5:00pm (one-hour meal break)

COMPENSATION:

Starting at $18.00-$20.00/hour DOE + Health/Dental/Vision & 401K benefits available after passing three-month probation period. Other miscellaneous perks may include up to 30% off at Lollicup® Coffee & Tea corporate-owned stores, Birthday Incentives, and annual Company Events.

Job Type: Full-time

Pay: $20.50 - $22.50 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sumner, WA 98390: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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