Job description
Customer Quality Technician
Serve as the Voice of the Customer to Club Car by communicating customer complaints. Gather and analyze data to drive continuous improvement activities with Club Car engineering, manufacturing, and support teams.
Responsibilities
- Manage all incoming customer complaints into the Customer Product Quality department in a timely manner.
- Maintain and update customer complaint databases in an accurate and timely manner (Sales Force, Tavant, ETQ, etc.)
- Perform analysis on failure data to drive continuous improvement activities with the Sustaining Engineering and Customer Quality team members.
- Ensure the review and updating of APQP documentation, based off of field failure data and customer complaints.
- Conduct / Manage daily customer complaints and weekly complaint reviews. Escalate as necessary
- Participate in Failure Analysis on returned parts to determine root cause of failure.
- Create ad-hoc data queries to pull needed data.
- Visit end customers to facilitate problem solving, root cause analysis, or provide technical explanations on quality issues.
Excellent computer skills in Microsoft programs, database programs, etc.- Ability to use, maintain, and repair testing equipment and hand tools.
- Ability to follow written and oral instructions
- Ability to travel ~25-50%
- Correlation of analysis to testing
- Structured Problem Solving
- Ability to read CC Drawings and Electrical Schematics
- Participate in Design of Experiments
- Leadership Skills
- Excellent written and verbal skills
- Process oriented
- Strong in Data Analysis
- Associates degree or equivalent experience
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