We can't predict what the future holds, but we know Texas Instruments will have a part in shaping it.

About the job:

The Customer Operations Representative (COR) executes effective order entry and workflow maintenance. Ensures efficient and timely order management by identifying supply/demand mismatches in customer backlog. This important roles serves as focal point to customers on post order needs. The COR Increases customer satisfaction by acting as a customer advocate within TI in support of supplier scorecard metrics and initiatives. They also builds influential relationships with customer procurement at COR's responsible sites.

Responsibilities include:

• Eliminate barriers to achieving revenue plans by driving optimal backlog coverage, in close partnership with the customer, Business Unit F&O, and Field Sales
• Define and implement strategies to eliminate Backlog vs. Shipment variance and ESD vs. CRD gaps across assigned accounts
• Gather customer supply chain intelligence; utilize with Business Unit F&O to assist business forecasting and anticipate disruptions
• Ensure backlog coverage while validating backlog integrity
• Analyze backlog vs. shipment variance and CRD vs. ESD gaps to identify root causes; define and implement strategies to eliminate future variance and prevent gaps
• Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer’s procurement methodologies
• Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site/program/device
• Understand customer’s end business markets, utilizing this knowledge to assist business forecasting and anticipate disruptions
• Increase customer satisfaction by acting as a customer advocate within TI in support of supply chain scorecard metrics and initiatives
• Monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness
• Identify and implement process efficiency improvements to decrease Customer Operations workload

• Bachelor’s degree in Industrial Engineering, Supply Chain management, Finance, Accounting or related field
• 3+ years’ experience

• Ability to establish strong relationships with key stakeholders critical to success, both internally and externally
• Strong verbal and written communication skills
• Ability to quickly ramp on new tools and processes
• Demonstrated strong analytical and problem solving skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to take the initiative and drive for results
• Strong time management skills that enable on-time project delivery
• Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment
• Demonstrated ability to build strong, influential relationships
• Strong interpersonal skills

Why TI?

• Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
• We’re different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
• Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

About Texas Instruments

As a global semiconductor company, we design, manufacture, test and sell analog and embedded processing chips to nearly 100,000 customers. Our products enable electronics everywhere and in things you experience every day - from health care, smart homes and connected cars to drones, smart phones and more. Our passion to create a better and more sustainable world by making electronics more affordable through semiconductors drives us to make our technology smaller, more efficient, more reliable and more affordable.