Any salary estimation specified by this job board may or may not align with our organization’s pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide more details!

About Yoh

Yoh is all in and ready to go! We deliver immediate critical talent search and outsourced and managed services. That means we match the best to the best and leave the rest to the rest. It also means providing unmatched service to our clients and employees. We are headquartered in Philadelphia, PA and operate out of more than 75 locations. Pretty big, right? Well, at almost half a billion in sales, we are one of the largest talent and outsourcing providers in the U.S. Are you ready? At Yoh, we’re excited about what we do, how we do it and most of all, where we’re headed – together. Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world! www.yoh.com.

We’re looking for a full-time, staff Customer Integration Project Manager to join our Yoh team. This is a remote opportunity! In this role, you will be responsible for coordinating activities related to new enterprise customer integrations, program expansions, or internal projects. The Customer Integration Project Manager will be responsible for working with customers to drive project to completions while working with internal and external SME's to deliver on time with high customer satisfaction. Other duties include project schedule/plan, assist to determine requirements, document solutions, as well as keeping projects within scope and under budget. This role also must manage all key relationships to their task completion as part of the larger project.

As the Customer Integration Project Manager, here’s the work you’ll do:

• Scope and manage all enterprise solutions client integrations for customer care. Partner with ES integration and operations teams to identify all touchpoints from client into customer care including but not limited to contract/billing setup, onboarding, time entry, payroll and billing. Communicate status to all stakeholders throughout each integration.
• Lead requirements gathering for all in house and third party technology solutions. Work with Corporate IT, HR and Finance to identify and implement changes to existing systems and processes.
• Manage data mapping, transaction, conversion, data organization and user training. Roll out new processes as needed by client.
• Serve as customer care representative for new client planning strategies.
• Provide training to customer care and ES teams as required for new and existing processes.
• Support Yoh by assisting in special projects as needed: process improvement, ad hoc reporting and SAP data auditing as required.

This role is for you if you have these skills:

• Project management experience.
• Infrastructure support experience including strategic thinking, relationship management, development of work processes, and solutions development.
• Strong analysis, design and implementation experience.
• Skill in conceptualizing creative solutions, documenting them and presenting them to management teams.
• Strong knowledge of business needs while maintaining customer trust and confidence.

And if you have these qualifications:

• BA/BS or equivalent experience.
• 5-7 years in business/operations.
• Project or Quality Management Certifications (preferred)
• Great attitude and team player.
• Successful completion of background screening process.

We care about our employees and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members!

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery.
• Reaching (e.g. reaching the arms or legs in any direction)
• Repetitive motion of any part of the body
• Manual Dexterity (e.g. picking, pinching, typing, or other working that uses fingers)
• Grasping (e.g. use of hand to apply pressure)
• Feeling (e.g. perceiving an object’s size, shape, texture, etc.)
• Hearing
• Talking
• Capacity to think, concentrate and focus for long periods of time.
• Ability to read complex documents in the English language.
• Capacity to reason and make sound decisions.
• Ability to write complex documents in the English language.
• Capacity to express thoughts orally.
• Expertise in: Microsoft Office, Project Manager

SO WHAT ARE YOU WAITING FOR? APPLY NOW!

Diversity, Inclusion & Equal Employment Opportunity

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Diversity, Inclusion & Equal Employment Opportunity: Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Yoh is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email reasonableaccommodation@dayzim.com.