Job description

Highline is committed to bringing the power of the internet to underserved communities across the United States. We empower our communities to thrive, with instant access to opportunities that come from fully participating in today’s digital world. We are looking for enthusiastic and committed individuals that are driven to provide extraordinary customer service and become part of a supportive team that focuses on caring, positivity, and growing our family.

Job Title: Customer Fulfillment Specialist

Job Summary:

The Customer Fulfillment Specialist is responsible for representing the Company's brand, services, and products by interacting with customers, ensuring timely and well-organized delivery of our services.

Duties/Responsibilities:

• Provide friendly and efficient fulfillment for new customer acquisitions.
• Coordinate company resources for timely installation of new service requests.
• Maintain customer records by updating account information.
• Work closely with other team leaders to maintain scheduling and installation continuity across the company.
• Help coordinate new product and services launches.
• Establish quality control methodologies and tracking of issues that are encountered in the process.
• Work closely with customers as needed for graceful change management.
• Work closely with technical team to ensure accuracy of engineering and plant records.
• Become intimately familiar with all company offerings to ensure customer is fully informed of all services that we offer.
• Ensure revenue and customer satisfaction goals are met.
• Follow up with post installation with customer calls to ensure that we’ve delivered the highest quality of service and have delighted the customer.
• Complete other duties as assigned.

Competencies:

• Excellent customer service skills
• Customer service experience (Phone and In-Person)
• Ability to prioritize and meet deadlines
• Scheduling and coordination of personnel
• Excellent verbal and written communication skills
• Ability to use dispatching and calendaring software, Word, Excel, etc.
• Detailed orientated and quality-focused
• Experience with paperless environment an advantage

Job Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to pass a pre-employment drug screen and background check

Schedule:

• Day shift
• Monday to Friday

Education:

• High school diploma or equivalent

Experience:

• Customer service: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)

Full Time - Non-Exempt

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Grand Junction, CO 81501: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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