We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our employees (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow employees, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member! This position reports to the Market Manager at our IncredibleBank branch location in Iron Mountain, MI and allows you to grow at your own pace, meaning the opportunities are endless for advancement on our team!

In this role, you will have an opportunity to partner with team members and key stakeholders to provide Incredible Customer Experiences of your own by completing tasks such as:

• Acts in the capacity of a Customer Ambassador for the bank as well as a universal subject matter expert in all areas of Community Banking, providing high-quality experiences worthy of our brand.
• Provides leadership, mentoring, and training to team members and assists the Market Manager in overseeing day-to-day operations of a bank retail environment. Responsible for serving as a liaison between the customer and bank.
• Will build and maintain relationships across various products while demonstrating advanced knowledge of consumer and business/central housed accounts, cash management products, personal and business lines of credit, and specialty areas such as ITM Servicing or Digital Branch/Omni Channel Support.
• Engages with other departments in the organization to ensure that customer centric processes and procedures are developed and implemented as needed. Regularly collaborates with business partners in Deposit Operations, Loan Services, Information Technology, etc. and represents branch location(s) in various re-occurring meetings.
• Manages staffing assignments and maintains work schedules, ensuring business needs are satisfied throughout business hours of operation. Participates in team rotation for weekend staffing coverage.
• Works as a liaison between team members and management; resolves or escalates critical customer and personnel issues to the Market Manager as needed.
• Recommends workplace strategies to build efficiency and achieve market profit, performance, and ICE goals.
• Meets individual sales accountability expectations and logs all sales activity in the company?s customer relationship management software. Holds staff accountable for sales goals and will counsel or coach as needed.
• May be responsible for location related projects and/or community focused events.

This is a regular salaried-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday and 9 am to 12pm CST on Saturdays.

About You

You do what is right over what is easy. You dont settle for good enough. Youre driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to demonstrate your leadership in a retail banking environment, we'd be so excited to learn a little more about you and your interests in joining the team! Our recommended and preferred qualifications are:

• Associates degree preferred.
• Familiarity and utilization of digital banking services/banking systems required.
• Demonstration of leadership in a retail/sales environment required.
• Experience with customer service, cash handling, and/or retail experience required.
• A solid understanding of bank regulatory matters and procedures for proper operation preferred.
• Supervisory/management experience desired.
• Ability to remain professional and composed under pressure.
• A high degree of resourcefulness and adaptability.

About Our Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that were willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasnt awarded as one of Americas Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And thats what makes us Americas first national online community bank. And who doesnt love the idea of a national community?

Today, IncredibleBank is a $1.7 billion-asset institution that has grown to 15 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, its less about size than it is about culture. Thats why were especially proud to have been certified as a Great Place to Work.