AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Allē Customer Experience Representatives (CXR) serve as first-line representatives responsible for handling inbound call inquiries and acting as subject matter experts regarding Allergan Aesthetics’ premier consumer loyalty program. Representatives are responsible to assist patients, health care providers and their staff, and internal sales representatives with navigating the website and mobile application, eligibility and registration, program rules, password resets, consumer promotions, as well as redeeming rewards. Under general supervision, Customer Experience Representatives handle customer requests in a timely, accurate and professional manner. Allē CXR’s foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Responsibilities:

• Provide excellent service to our patients, health care providers and their staff, and sales representatives through inbound and outbound call interactions related to Allergan Aesthetics’ premier consumer rewards program, servicing over 3 million members nationwide.
• Responsible for assisting our patients, health care providers and their staff, and sales representatives with navigating the website and mobile application, eligibility and registration, program rules, password resets, consumer promotions, as well as redeeming rewards.
• Resolve technical issues and answer questions that may arise for our health care providers and their staff, or their patients, and act as the liaison between the customer and our IT teams.
• Foster the growth of a strong customer base through proactively highlighting the benefits of each promotion and optimizing the program benefits available to the practice or patient.
• The employee must conduct their work activities in compliance with all AbbVie internal requirements and with all applicable regulatory requirements. AbbVie internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

Key AbbVie Competencies:

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationship to enable higher performance.
• Learns fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.

• 1-2 years of Customer Service experience, preferably in a Contact Center environment.
• Ability to learn and adapt to new technologies and changing processes.
• Experience working with Microsoft Office Suite.
• Attention to detail and ability to multitask.
• Effective communication skills.
• SAP, Salesforce, or other ERP experience.
• NICE in Contact for Phone, Email, Chat and SMS support.
• Medical Device or Pharmaceutical experience strongly preferred
• High School Diploma
• Associates/Bachelor’s Degree preferred

At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity and affirmative action employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic. If you would like to view a copy of the company’s affirmative action plan or policy statement, please email CorpJat_ABV@abbvie.com.