Working at The Bank of Missouri

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

About our Company

Staying in business for more than 125 years is hard. Really hard. If you think about it, we've endured many events, like the Great Depression and two World Wars. We've survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation!

We've built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.

Here are some of the great benefits you will enjoy as a member of our team:

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities
• Remote work opportunities

About the Customer Experience Center Training Assistant

The Customer Experience Center Training Assistant provides proactive retail support/service/sales activities of telephone customer service by providing customers calling in on the telephone effective, efficient, and consistent service which enhances the profitability of the banks personal banking services by performing the duties indicated below. Identifies system and workflow improvements to enhance the teams efficiency, manages quality assurance by reviewing the calls and quality of service provided by our Customer Experience Specialists, and trains, coaches and guides team members to provide service that meets/exceeds the customers expectations.

As a Customer Experience Center Training Assistant you will:

• Function as a Customer Experience Specialist as needed.
• Assist in communicating the link between business strategy and learning to ensure participants understand how training programs relate to organizational and department goals.
• Support the monitoring of key performance metrics with an emphasis on creating improved performance through training and development.
• Partner to create training materials, presentations, manuals, etc. for training sessions.
• Assist in the assessment of training needs for new and existing employees, and identify internal and external training programs to address competency gaps.
• Assist with training/development plans with individual employees.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual learning, on the job training, and coaching.
• Communicate and apply assessment tools to measure training effectiveness.
• Assist with logistics for training activities including venues and equipment.
• Keep current with trends, best practices, new technologies and emerging innovations in the training and development industry and implement solutions that develop our talent
• Fill in as Lead Customer Experience Specialist role as needed.
• Build solid cross-functional relationships.
• Assist with orientation training for new employees, which includes The Bank of Missouri history, holding company and ownership details, our bank values, review of bank locations, mission statement and team philosophy.
• Assist managers develop their team members through career pathing.
• Attend weekly, biweekly and monthly bank meetings and training seminars as determined by management.
• Available to travel to all institution locations as requested.
• Performs other duties as assigned or as necessary to ensure smooth and correct departmental operation.

Qualifications for Success:

Bachelors Degree or equivalent from a four-year college or technical school plus special training classes; or four to five years related experience and/or training; or equivalent combination of education and experience.

3-5 years of call center or banking related experience; 1-2 years of experience with quality assurance measuring; Working knowledge of quality system requirements; Experience in Microsoft Office, analytic software, and bank software systems; Bilingual in English and Spanish preferred; Ability to give constructive feedback to employees; Detail oriented; Demonstrated ability to train team members.

The Bank of Missouri is an Equal Opportunity Employer