Job description
HOURS: Tuesday - Saturday 10:30am - 7pm and Tuesday - Saturday 2:30pm -11pm
These are onsite positions
Vaccinations Required
We are currently looking for 2 Call Center Supervisors handle our customers with the utmost care.
The Call Center Supervisors supervise the daily operations of an inbound healthcare call center and will establish and maintain the company as an industry leader in customer satisfaction. Ensuring that the department provides a high level of service, timely and accurate call processing of routine and emergency calls. Effective scheduling and training of staff are key ingredients to success in these positions.
- Manage and develop the Call Center Team, which includes hiring, coaching, scheduling, setting work priorities, conducting staff meetings, evaluating performance, and directing work assignments to ensure effective departmental operation.
- Identifies and implements continuous improvement initiatives by analyzing and implementing enhancements to current customer service systems and processes/training
- Performs quality assurance and provides feedback and/or suggestions for improvement. Resolves customer's concerns with concern and empathy
What we are looking for:
- ยท5+ years of Customer Service Experience
- 2+ years of Call Center Management
- Experience training call center agents
- Computer literacy and knowledge of Microsoft Office products
- Strong communication, leadership and interpersonal skills
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