Job description
Company Overview:
At LHC Group we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
Essential Functions:
Education & Experience:
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
We are hiring for a Customer Connections Specialist to work weekends, evenings, and holidays!
At LHC Group we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- employee wellness programs
- flexibility for true work-life balance
- holidays & paid time off (Note- if this does not apply to the role then remove this bullet)
- continuing education & career growth opportunities
- company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Apply today!
**Must be available days, rotating evenings, holidays, and weekends**
Essential Functions:
- Delivers a differentiated and seamless referring partner, patient, and agency experience by developing and leading a service-minded culture and consistency in daily operations.
- Communicates directly with all involved, including but not limited to the attending physician, referring physician, nurse, facility, patient, and families.
- Obtains demographics and clinical information from clients, physician’s office, and other referral sources to compile referrals.
- Maintains integrity of referral network, physician relationships and departmental support alongside operations and growth and support partners.
- Effectively enters patient information into HCHB.
- Provides general information about agency services to patients, families and other referral partners as needed.
- Maintain compliance by documenting accurately and timely with the organization’s electronic medical record.
- Responsible for data entry and tracking of non-admitted patients.
- Maintains compliance in all internal and external electronic systems.
- Complies with all state and federal referral/intake regulatory requirements.
- All other duties as assigned.
Education & Experience:
- High School diploma or equivalency
- Medical Customer Service Experience Required
- Strong communication skills and the ability to work both with a team and independently
- Computer experience, including strong working knowledge of Microsoft Office products
- License, Registration, and / or Certification Requirement: No
- Must have excellent critical thinking and problem-solving skills
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
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