Job description

One of our clients is looking for a talented and highly motivated Customer Care Team Specialist. Please send your resume if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position.

Here are job position details for your review:

Job Title: Customer Care Specialist
Pay Rate: $17/Hr.
Duration: 12 Months
Location: Knoxville, TN

Shift: 9:00 A.M. - 6:00 P.M.

Note: Must pass a background check and drug test with minimum education qualification of High School Diploma

This position is for the Diagnostic Imaging division.

This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.

Job Description -

A Customer Care Specialist is in the Customer Service Support job family and is responsible for the following:

• Communication with and support of our external and internal customers - PETNET (Sales and Pharmacies).
• Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes.
• Demonstrate strong communication skills and ‘soft’ customer communication attributes to maintain a high level of customer satisfaction.
• Ability to quickly learn, understand and implement changes to key process workflows.
• Acquire and maintain customer data in all appropriate databases on an ongoing basis.
• Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team.
• In-depth knowledge of MI PET Source tools and applications.
• Ability to train customers on specific applications to support online tools and products.
• Ongoing customer support and communication including, but not limited to phone, computer, and web-based applications support.
• Communicate new features and benefits to both internal and external customers.
• Initiate frequent and regular contact with new customers to ensure a smooth transition.
• Responds to complex inquiries and/or requests regarding PETNET’s products and/or services.
• Documents processes and procedures as required, this may include both internal and external documentation.
• Completes investigations and resolves complex problems, documenting in appropriate systems.
• May include working with Sales, Operations, Accounting, IT, and other team members and/or management to resolve.
• Works independently, applying documented rules, best practices, and/or instruction.
• Sets and maintains high standards for work quality and for accomplishments.
• Demonstrates good work habits in the areas of time management, absenteeism, and tardiness.
• Efficiently utilizes various software and databases to document customer contacts, and requests, gather input, and maintain customer information.
• Tools include, but are not limited to PRS, CRM, Excel, PowerPoint, and Word.
• Other duties as assigned.

Job Types: Full-time, Contract

Salary: $17.00 per hour

Benefits:

• Dental insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
This position requires Contingent Workers to be fully vaccinated against COVID-19

Ability to commute/relocate:

• Knoxville, TN: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Care Support: 1 year (Required)

Work Location: One location

Speak with the employer
+91 +14083376698

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